1. Overview
This Privacy Policy describes how we collect, use, and protect information when you use this application ("Platform").
We are committed to protecting your privacy in accordance with applicable Canadian laws.
2. Information We Collect
Account Information
- Name
- Email address
- Organization or clinic name
- User role
Platform Data
- Billing-related entries and summaries
- Usage activity
- System interactions
Technical Data
- IP address
- Device and browser type
- Log and performance data
3. What We Do NOT Collect
We do not collect or store:
- Patient names
- Health card numbers
- Clinical records
- Personal health information (PHI)
Users are prohibited from entering such information.
4. How We Use Information
We use information to:
- Provide and operate the Platform
- Authenticate users
- Improve functionality and performance
- Generate analytics and insights
- Support users
5. Aggregated and De-Identified Data
We may use and share aggregated and de-identified data for:
- Analytics and benchmarking
- Research and insights
- Product development
- Commercial purposes
This data is designed not to identify individuals or specific organizations.
6. Data Sharing
We do not sell personal information.
We may share aggregated, anonymized insights with:
- Research organizations
- Industry partners
- Commercial partners
We may also share data with service providers (e.g., hosting, infrastructure) strictly to operate the Platform.
7. Data Storage and Security
We use industry-standard measures to protect data, including:
- Encrypted transmission (HTTPS)
- Access controls
- Authentication systems
Data may be hosted with trusted providers such as Supabase and Vercel.
8. Data Retention
We retain data as long as necessary to provide the Platform and fulfill legitimate business purposes.
Users may request deletion of their data, subject to legal and operational requirements.
9. Your Rights
You may:
- Request access to your data
- Request correction of inaccurate data
- Request deletion of your data
Requests can be made by contacting us at legal@fhobilling.com
10. Cookies and Tracking
We may use cookies or similar technologies to:
- Maintain sessions
- Improve user experience
- Analyze usage
11. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Platform indicates acceptance of updates.
12. Contact
For privacy-related questions or requests, contact: legal@fhobilling.com